In our third post looking at food safety training from the perspective our customers, we talk to Jilly Shah, of Jilly’s Cupcake House, whose charity cake baking turned into a business more than 5 years ago. Jilly started raising money for the A-T Society in 2015, but as orders flooded in, her hobby became her business.
It was at this point, Jilly told us, “I realised I needed to get professional and get Level 2 Hygiene certified. I found the Safer Food Group in a Google search and I’m so glad I did. Studying the course videos gave me so much encouragement and motivation. Not to mention how entertaining Marcus and Nick were throughout the course; it was so enjoyable!
Completing the course helped me so much in my business. I
run my bakery from home, so all the tips and guidance I learnt from the course
really helped me to transform my home bakery into a professional environment.”
As someone affected by A-T, Jilly continues to run her business with all profits going to the A-T society. We’re glad we have helped just a little in Jilly’s journey, and wish her lots of baking success in the future.
Established in 1963, this independent chippy on the South Coast prides itself on quality – and this is reflected in their customer service, their 5 star hygiene rating – and of course their food! Staff training has changed significantly since those early days, but has always been a key factor in getting things right for their customers.
David, the shop owner told us, “When our local authority originally introduced food hygiene training, it was face to face – we rearranged rotas and spent afternoons in the classroom to get our certificates. Whilst it was great to know our staff were competent, it was always tricky arranging sessions around opening times.
Using Safer Food Group online training has be great for us – it’s much easier to fit in around shifts, and the video lessons feel similar to the classroom course we used to take. The SFG website gives us an up to date record of our staff training, which helps keep a track on our seasonal staff, and all the courses we need are available in one place, including the Level 3 Supervisor, Health & Safety and Allergy Awareness courses.”
Case and Brewer are justifiably proud of their team’s achievements; if you manage a trip to beautiful Dorset this summer, why not pop in and enjoy some freshly cooked fish and chips and some great customer service.
NMRFC is a community based rugby club with a thriving youth and minis section. The club started using Safer Food Group training courses when their Sunday morning catering team grew to meet the needs of their increasing membership. We spoke to Clare, their Catering Manager to understand the impact that SFG training has had on the club.
“On a Sunday morning, we feed our hungry kids and their parents with bacon and sausage sandwiches – it keeps them happy and helps us raise money to maintain the club. Originally, a handful of mums and dads would come in and cook while their kids were playing, but as our membership numbers grew, it became obvious that we needed to set up our catering operation properly – and that included getting a bigger, trained volunteer team.
It is always tricky asking volunteers to take on additional tasks like training – they already dedicate lots of spare time to the club, so we needed a training course that was thorough but quick, that they could fit in when it suited them. Our first volunteers took their SFG Level 2 Food Hygiene courses in 2012, and we’ve used them ever since. Having a group of trained volunteers helps us to spread the load, and we know we’re not taking a risk with the safety of the food we feed the kids.”
The club has also used HACCP and Allergen courses, to make sure their kitchen processes are in order, and have consistently received 5 star hygiene ratings ever since they registered as a food business a decade ago. We hear the kids are delighted to be running around the field again on a Sunday morning – good luck NMRFC!
The ICO, or Information Commissioner’s Office, oversees the safe handling of personal data within companies. Under the Data Protection Act 1998, any organisation that processes personal information must register with the ICO. While failure to do so is a criminal offence, some organisations may be exempt and may not need to register or ‘notify’ the Information Commissioner’s Office.
What is ‘personal data’?
Personal data is information about individual people, where they live, what they do and more. It’s any and all information that identifies them, including:
people’s names and addresses;
customer reference numbers;
If a document, file or image identifies a person, or could be used in combination with other information to identify them, then it’s personal data. This applies even if the information doesn’t include a person’s name.
What does ‘handling personal data’ mean?
Handling personal data means taking any action with someone’s personal data. This begins when a business starts making a record of information about someone, and continues until they no longer need the information and it’s been securely destroyed. If you hold information on someone, it counts as processing even if you don’t do anything else with it.
So, in the example of a fish and chip shop, personal data might include a list of customers’ names, addresses and phone numbers that they use for ordering and delivering food, or images that they record on their CCTV system.
Which businesses are exempt?
Organisations that only processes personal information for:
staff administration (including payroll);
advertising, marketing and public relations (in connection with their own business activity);
accounts and records;
Some not-for-profit organisations;
Organisations that process personal data only for maintaining a public register;
Organisations that do not process personal information on computer.
Does this apply to my business?
You might use personal data in a slightly different way to the examples described above. To check whether your business needs to register with the ICO, follow this link to their self assessment tool and answer the questions…
Every food business in the UK has a legal responsibility to:
make sure food is safe to eat
make sure it doesn’t add, remove or treat food in a way that makes it harmful to eat
A very important part of fulfilling this legal duty is creating a Food Safety Management system, using the principles of Hazard analysis and Critical control points (HACCP). HACCP is a system that helps you identify potential food hazards and introduce procedures to make sure those hazards are removed or reduced to an acceptable level.
These procedures will help you produce and sell food that is safe to eat, providing you:
keep up-to-date documents and records relating to your procedures
regularly review your procedures to ensure they reflect what you produce or how you work
Creating a HACCP Food Safety Management System
To create a comprehensive food safety management system, you will need to consider the entire journey of the food you produce, starting with the source of your ingredients and covering areas such as food handling, storage, cooking, cleaning and staff training.
A great resource to help you with this is the Safer Food, Better Business resource provided by the Food Standards Agency. This book walks you through each area of your business and tells you what you need to look out for, what records you need to keep, and how often you need to review your processes.
Safer Food, Better Business highlights the importance of good record keeping when producing food that is safe to eat. Good records will instil a culture of diligence within your food business and will also help prove to an EHO that you are doing things right.
The key records that most food businesses will need to keep are:
Delivery Schedule, showing that temperature, dates, packaging and labels are checked for all food deliveries
Ingredients listings, including the 14 listed allergens
For more information, The Safer Food Group offer a Level 2 HACCP awareness course that looks into each area of Food Management in closer detail, explaining how to get it right – and what can happen when you don’t!
You might think that getting your food business allergy safe is a hassle – but think about the consequences of being careless with ingredients that have the potential to kill. If you put the right processes and procedures in place and everyone follows them, you can be sure you are doing your best to keep your customers, your kitchen and your reputation safe.
Ensure that you have adequate food allergy training to fully understand the risks of allergenic ingredients and the best practice you must use to ensure a safe business. This is not as simple as just keeping peanuts out of your kitchen!
Step 2 – Ingredients Audit
Be aware of every ingredient that you use in your kitchen, whether cooked in house from individual ingredients or pre-prepared. For every element of every dish, make a list of all ingredients and highlight the 14 known allergens.
Tip: Don’t forget drinks, condiments and sauces – did you know that malt vinegar contains gluten, for instance?
Step 3 – Process walk through
Walk through the entire ‘life’ of a dish in your kitchen – from delivery, through storage, preparation, service and clean down, considering what would happen if an allergen was present in that dish. Identify points where cross contamination could occur, and how you can prevent it by measures such as:
Separated storage and prep zones for allergens
Clear identification of specially prepared meals during service
Efficient clean down and separate pot wash routines
You may decide that you cannot guarantee that allergenic ingredients can be eliminated from dishes – if that is the case, you must communicate this to your staff and customers, to allow them to make informed decisions about their food.
Step 4 – Write it down!
Once you’ve completed the walk through and decided what you will do to keep allergens isolated, you must write it down in a clear, logical way that can be followed by any team member involved in any stage of the process.
Once you have gathered all of the vital information, you have to pass it onto the relevant staff. Think about different roles in your business and their contact with allergens, as well as their contact with customers
Train your staff clearly in the processes they need to follow when working with allergenic ingredients. It is useful for front of house staff to have an understanding of food prep process, and food prep staff to understand how the front of house team operates. Create a culture in which they are happy to ask questions and seek advice if they don’t understand or have forgotten their training.
Think about how you retrain your staff when dishes, processes or legislation changes, and how often you refresh their training.
It is vital that you include allergen training in your induction programme for new and returning staff.
Consider the clearest ways in which you can communicate ingredients info to customers. It is a legal requirement to communicate the details of which dishes contain the 14 listed allergens, but some customers have allergies that are not covered by the list, and being able to inform them accurately of all ingredients in all dishes will help your reputation as a responsible business.
The key message for you and your staff when it comes to communication is NOT TO GUESS THE ANSWER TO AN ALLERGEN QUESTION. ’I don’t know’ is always an acceptable answer, if the member of staff then seeks out the correct piece of information. Teach your staff:
The Food Standards Agency have announced the launch of their ‘Here to Help’ Guide, aimed at small and new food businesses adapting to the current situation.
The FSA say,
‘In order to continue operating during COVID-19, many established food businesses have diversified into food delivery, takeaway or online sales. There has also been an increase in people cooking from home and selling food locally or online.
The Food Standards Agency are offering support and guidance to established and new businesses to help address the challenges of the COVID-19 pandemic.
The Here to Helpcampaign will provide guidance and promote best practice to support food businesses to stay compliant with food hygiene and safety requirements and best respond to the impacts of COVID-19.’
It is no exaggeration to say that the last 6 months have been the most unusual we have experienced. Underlined with uncertainty and fear that has invaded our home and professional lives, we have all done our best to adapt to the new circumstances and work towards a future we were not expecting.
Some sectors of the food industry have had an incredibly tough time – for instance the number of vacancies in catering advertised in July was down 61% compared to 2019, reflecting the fall out from closed venues, reduced capacity and cancelled events. Some sectors however, have managed to thrive – adaptable players in food manufacture have been responsive in light of supply issues during the early stages of lockdown, choosing new products, production methods or packaging to meet the needs of a rapidly changing market.
So, how can we be more prepared for the next 12 months in the food industry? We look at three key predicted trends, and consider their potential impact.
Reversing the obesity crisis
We have already seen the early signs of an upcoming government initiative to change the course of the obesity crisis. Research published by Diabetes UK has demonstrated the link between lockdown and increased rates of obesity in children, and an evidence review by Public Health England strongly suggest that outcomes of Covid-19 are worsened in obese adults.
It remains to be seen what role the food industry will play in battling the obesity crisis, but now is a great time for businesses to plan for the future and consider ways they can demonstrate their commitment to the health and well being of their customers. These may include:
reformulating products to lower fat, sugar and salt levels
publishing nutritional values on menus and / or websites to encourage healthy choices
creating healthy eating promotions and recipes
Strengthening the Supply chain
Initial stages of lockdown exposed some weaknesses in the food supply chain – however, manufacturers and food retailers worked tirelessly and effectively to get products back into stores and homes. Despite this being an unprecedented situation, that early period forced food businesses to reassess the suitability of supply processes.
A number of trends have begun to emerge from this work, and we will continue to see changes throughout the next 12 months, emphasised by the potential supply issues caused by Brexit. The trends have included:
a greater emphasis on local, seasonal produce – with the additional benefit of decreased environmental impact
a more considered and collaborative use of resources in food production – for instance sharing plant facilities or warehousing space, or multi purposing production lines
increased scrutiny on safe production processes, including good health and well being of industry workers in light of covid spikes centred around production facilities.
Now more than ever, good practice at all stages within the food chain will place business in the best position to take advantage of new market opportunities, maximising their potential to survive and grow.
Rising success of the small food business
The economic situation is undoubtedly tough for all food businesses, especially those without a corporate safety net to keep the cash flow going. However, lockdown has demonstrated how agile and adaptable small businesses have been and continue to be as the rules and landscape shift on a weekly business
Some great examples of small business agility have been:
Pubs and restaurants adjusting their eat in offering to takeaways or meal box options
Food retailers taking their sales out into their community, using church halls, delivery services, or even repurposed ice cream vans to get supplies to vulnerable people
Businesses recognising and solving community problems – including the micro brewery who provided a reciprocal collection service for food bank items donated by customers of their delivery service. Community engagement has been a strong theme for a lot of food businesses, giving them the opportunity to really get to know and build relationships with their customers, and there is no doubt a number of these initiatives will continue and thrive once the threat of the pandemic has lessened.
Artisan producers joining forces to create ‘lockdown luxury’ boxes – sharing storage, packing and delivery resources to reduce cost and environmental impact and increase customer base
Small businesses can suffer from higher proportional overheads, without the economies of scale enjoyed by larger companies. However, they often have the benefit of entrepreneurial spirit, an adaptable and loyal staff body and the agility to change direction quickly and make change happen. In these adverse times, these skills will continue to be invaluable and as circumstances develop, the rise of small businesses is very welcome .