Under EU refund legislation all individual buyers of The Safer Food Group’s course access service are entitled to a full refund of the entire cost of the service within 14 days of purchase, the purchase timescale is based on the date and time our Worldpay account registers the buyer’s payment. Any course completed (i.e. the learner has accessed the exam) within the 14 days will not be liable for a refund. All refund requests must initially be addressed via telephone, no refund transaction request will be entered into via email or any other means of communication.
To gain your full refund we will need your full registration details to allow removal of your course access code and halt all access to our online system, once this has taken place you will receive a full refund within 6 working days of full registration removal. Any attempt to copy or use the course materials after a transaction has been cancelled and refunded will be classed as a breach of copyright and will be dealt with in a court of law.
Our refund terms are only relevant to individuals purchasing our course access service and do not apply to businesses entering into multiple purchases. Any business purchase undertaken will need to view our full terms and condition document.
Please contact us on Freephone 0800 612 6784 for any further information regarding refunds or transaction issues.