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From all the team at The Safer Food Group

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Terms, Conditions & Privacy Policy

All Safer Food GRoup courses are fully owned and operated products of East GB Ltd , trading as The Safer Food Group. 1A Parker Street, Burnley, Lancashire, BB11 1AU. Registered in England & Wales - Company Number 5467831.
This website provides background information on the product, and any use of the system is governed by the terms and conditions described in this document. By using this product and website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our Privacy Policy govern East GB’s relationship with you in relation to this website and the product as described.

Terms used within this document
All offered courses are wholly owned products of the Safer Food Group Ltd.  The IP is exclusively owned by East GB Ltd trading as The Safer Food Group and all rights reserved.

  • The terms ‘Safer Food Group’, ‘East GB Ltd’, ‘us’ or ‘we’ all refer to East GB Ltd, trading as ‘The Safer Food Group’.

  • The term ‘website’ refers to www.thesaferfoodgroup.com and to all aspects of browsing this website and includes general and public visitors to the website (see ‘visitors’), and those accessing the website secure areas to interact with and download as appropriate (see ‘registered users’)

  • The term ‘visitor’ refers to anyone viewing the non-secure areas of the website (in order to learn more about or purchase a copy or copies of the Safer Food Handler.

  • The term ‘registered user’ refers to any individual who registers online at the website in order to use a free or fee based product, and accesses the secure areas of the website that contain the videos and other learning materials and tests that constitute any Safer Food Group course.

  • The term ‘you’ refers to any visitor or registered user.

  • The term “access” or “accessing” refers to a person accessing, using, viewing the content or otherwise obtaining information in the areas of the website requiring the user to register and login.
The term ‘product’ refers to the use of the content as a learning exercise and the associated access to areas of the website that require registered users to login in to secure areas.

Modification of Terms
East GB Ltd reserves the right to modify these terms & conditions at any time. Except as otherwise stated herein, any change to these terms is effective immediately after East GB Ltd gives notice to a change to visitors and registered users. Notice can be given through email, a posting on this website or change to this page, or any other means by which a registered user may obtain notice. The registered user agrees to check the website periodically for changes to these terms and conditions. Any use of the website after changes have been published on the website shall be deemed acceptance of the updated terms and conditions.

Limitations of Content
East GB Ltd reserves the right to change, modify, or discontinue any aspect or feature of this website or product for visitors and registered users.  This includes (in whole or in part) and without limitation, all content and availability. All users including visitors and registered users are solely responsible for ensuring that they have sufficient and compatible hardware, software, telecoms equipment and internet access necessary for use of the website.

Additional Conditions for website Visitors
The use of this website by visitors (described above) is subject to the following terms of use:
Neither East GB Ltd nor any third parties featured in or linked to by the website provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.  All visitors and registered users acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
All visitors and registered users use the information on this website entirely at their own risk. It shall be the visitors and registered users own responsibility to ensure that any products, services or information available through this website meet their specific requirements and that they are entirely responsible for any interpretation and subsequent implementation of any of the concepts or suggestions included in the website.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s) linked to. We have no responsibility for the content of the linked website(s). Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

Additional conditions for Registered Users

Limited License
East GB Ltd hereby grants each registered user a limited, non-exclusive, non-sub-licensable and non-transferable license to access the content and information available in login areas of website according to the provisions contained herein, and subject to the payment of the applicable subscription fees.

Exam entry
The Safer Food Handler has product editions that that feature online entry for an accredited Level 2 certificate.  The conditions of use are that only one candidate, the registered user can be submitted for the online test and that the test must be sat within the licence life of the product ie within 12 months of the first registration of the product. Upon successful completion of the exam, ie meeting the minimum standard set by Qualifi the examining body, access to the system will cease immediately.

Licence limitations
Purchase of a licence allows access to the product for a single individual for 12 months from the date of first registration, or until the exam is completed successfully as described above. 

Refund policy
For purchasers located within the UK full standard UK consumer rights apply including  compliance with the Consumer Protection (Distance Selling) Regulations 2000.  A 14 day cooling off period, starting from the first day of purchase. All purchasers of the product successful in gaining a refund are required to not access or pass on any content to any third party.

Access to content
We strive to provide access to product on a continuous basis and have invested significant amounts to support this effort. We will make all reasonable efforts to provide uninterrupted access to the website for all registered users. However, from time to time, registered users may be unable to access the website (product) due to conditions beyond our control. Such conditions include, but are not limited to: force majeure, acts of God, power cuts, and the acts of those acting outside the law. Also, from time to time, access may be unavailable due to software issues, server downtime, increased Internet traffic or downtime, programming errors, regular maintenance of the system, and other related reasons. In response to any unavailability we will take all commercially reasonable steps to ensure access is restored in a timely, responsive and reasonable period of time.

Prohibited conduct
All visitors and registered users expressly agree to refrain from doing, either personally or through an agent, any of the following ‘prohibited conduct’ including:

  • Uploading, entering or otherwise transferring any virus or communication to the website that is in any way offensive or affects the use, enjoyment or service of the Website.

  • Capturing, downloading, saving or otherwise retaining information and content available on the website other than what is expressly allowed by these terms and conditions.

  • Permitting or providing others access to the product using their user name and password, or the name and password of another registered user. Copying, modifying, reverse engineering, disassembling, redistributing, republishing, altering, creating derivative works from, assigning, licensing, transfering or adapting any of the software, information, text, graphics, source code or HTML code, or other content available on the website.

  • Removing or modifying any copyright, trademark, legal notices, or other proprietary notations from the content available on the website.

  • Transferring any website content to another person; be it in linking or actual transfer of files, or violate or attempting to violate any installed security mechanisms.

  • Accessing any data or server you are not authorised to access or otherwise breaching the security of the website or corrupting the website in any way. Or use any device or means to harvest information about other registered users or the website.

  • Engaging in any other conduct which violates the Copyright Act or other laws of the UK.

All visitors and registered users agree to indemnify and hold harmless East GB Ltd and its directors, agents, employees, and assigns from and against any cause of action or claim, including court costs, expenses and attorney fees, related to or arising from prohibited conduct or other improper or illegal use of the website, or any other breach of these terms and conditions.

Copyrights, trademarks and other proprietary rights
East GB Ltd shall retain all worldwide rights in the intellectual property in and on the website, including, but not limited to, trademarks, eLearning approaches and systems, ideas, the source and HTML code of the website, the "look and feel" of the website, all other graphical elements, and the copyrights in and to its original content. It should assume that everything viewable on the website is copyrighted, trademarked, or otherwise protected and owned or licensed by East GB Ltd.

All visitor and registered users are prohibited from violating or attempting to violate the security of the website. You represent and warrant that you are the person on whose behalf you claim to accept these terms and conditions, or, if you are entering into these terms on behalf of a person or entity, you represent and warrant that You have the power and authority to enter into these terms and bind the person or entity. You also represent and warrant that you are an adult who is legally able to enter into these terms and conditions. You may not use the account, user name or password of someone else at any time. You agree to notify East GB Ltd immediately of any unauthorised use or loss of your account, user name, password and/or credit card information.

Limited Warranties
East GB Ltd warrant that the software allowing registered users access to the website, if operated as directed, will substantially achieve the functionality described on the website. We provide no warranty that any hardware, software or telecoms and internet service you may use to access the Website or download any System files is compatible or sufficient to access the Website.  Although East GB Ltd have attempted to ensure all information on this website, we make no guarantee or warranty, expressed or implied as to its reliability, accuracy or completeness. East GB Ltd assumes no responsibility for any errors or omissions contained therein.

No liability is accepted for any eventuality arising from the use of the product.  All advice inferred from any website content, or given by East GB Ltd staff or representatives, whether it be in written material, videos, via email contact, telephone or face to face is offered in good faith and entirely without liability. All visitors and registered users access this website at their own risk. The website is provided on an ‘as is’ basis without warranty of any kind expressed or implied unless expressively detailed in this terms and conditions document. East GB Ltd disclaims all warranties and shall have no liability for damages in excess of the amount East GB Ltd received from the registered user or from a reseller.

East GB Ltd will continue to make all reasonable efforts to protect the website from attempts to maliciously or illegally access data through hacking, scraping or physical theft of data. However, we will not be held responsible for the actions of any third party successful in accessing data against our wishes and without permission.

Privacy Policy
We value your business and trust. All of our staff are required to adhere to ethical standards in gathering, using, and safeguarding any information you provide. The privacy of East GB Ltd customers is of the highest importance to us and we will take all measures at our disposal to protect the privacy of individuals using this website.

East GB Ltd uses Google AdWords Display Advertising and Remarketing and Google Analytics Demographics and Interest Reporting. These products collect information about which website pages are visited or accessed by users. This is used to advertise our products and services based on your past user behaviour and aggregated demographic data provided by Google. This includes showing advertising to site visitors on third party websites which have a commercial relationship with Google.

Google and other third party vendors use cookies to gather and store information about users’ visits to this website. You can opt out of Google or other third-party vendors' use of cookies by visiting the Network Advertising Initiative opt-out page.

Any aggregate data may be shared with third parties, but this data will not include any details which would allow you to be identified. The exception to this is the awarding body Qualifi who require us to share information relating to your entry for examination and for QA and certification purposes. Only the minimum necessary will be shared for this explicit purpose and no financial information is included.

As part of becoming a registered user we will subscribe you automatically to receive our monthly Safer Food Handler newsletter. This is intended to be an informative document to support your learning. From time-to-time East GB Ltd (trading as The Safer Food Group) may contact you to discuss product variations that may benefit you in your work/business. As a routine courtesy we will contact you 3 years after your use of the product to remind you that, by law, food handling training currently needs to be renewed every 3 years.

You may opt out of these services at any time by requesting this or by clicking the unsubscribe link at the bottom of any communication.  We guarantee that we will not sell, give, reveal or otherwise allow any person to have access to your email address, your identity or any other personal identifiable information we have about you.

If you have any concerns or questions about our ‘Terms, Conditions & Privacy policy’, please don’t hesitate to get in touch, we are here to help.

Feel we could do better?

We are always happy to hear what you think of our service and our courses as we can always learn from anything we get wrong and improve our service and products going forward, feel free to call the team anytime or us our contact us page to let us know your view.