For a traditional fish and chip shop, reputation is everything. In the heart of Dorchester, Case and Brewer has been a local institution since 1963. While their "Fine Fish & Chips" are what draw the crowds to Damers Road, it is their unwavering commitment to food safety that has kept them at the top of the industry for over six decades.

Maintaining a 5-star food hygiene rating isn't a one-time achievement; it’s a daily discipline. We spoke with the team to find out how they use The Safer Food Group to bridge the gap between traditional family values and modern compliance.

The Challenge: Training Multi-Generational Staff

Case and Brewer is famous for its dedicated team, some of whom have been with the business for over 35 years. The challenge for many heritage businesses is keeping long-term staff engaged with changing food safety legislation, such as updated allergen advice or evolving HACCP requirements.

They needed a training solution that was:

• Accessible: Easy for staff of all tech-confidence levels to use.

• Comprehensive: Covering everything from cooking and cooling temperatures to cross-contamination.

• Flexible: Allowing staff to train without disrupting the busy Friday night rush.

The Solution: Level 2 Food Safety & Allergen Awareness

The shop ensures that all full-time staff hold a Level 2 Award in Food Safety in Catering. By utilising our online platform, Case and Brewer can onboard new recruits instantly while ensuring their established team members stay up-to-date with the latest UK food standards.

Beyond basic food hygiene, the team utilises Allergen Awareness training. In a chippy where flour, fish, and fats are in constant use, managing allergen cross-contact is vital for customer safety and legal compliance.

Why It Works for Fish and Chip Shops

Fish and chip shops face unique risks, such as managing acrylamide levels in potatoes and ensuring high-temperature oil safety. By standardising their training with The Safer Food Group, Case and Brewer ensures that every portion of cod and chips is served with the same level of safety excellence that the Dorchester community has expected since 1963.

At a Glance: Customer Success

• Business Type: Traditional Fish & Chip Takeaway (Family Run)

• Location: Dorchester, Dorset (Damers Road)

• Years in Business: 60+ Years (Established 1963)

• Key Training: Level 2 Food Safety, Allergen Awareness

• Achievement: Continuous 5-Star Food Hygiene Rating from Dorset Council.

Is your takeaway match-ready for an inspection?

Don't wait for the Environmental Health Officer (EHO) to knock. Ensure your staff are certified and your business is protected.