Small food businesses – local cafes, restaurants and pubs – are at the heart of their communities. They understand their customers and provide more than just food and drink: a meeting place, a listening ear, a social routine.
During the pandemic, many local food businesses became a source of help to those in need, and with the school summer holidays looming, they look set to do the same again.
The Safer Food Group offers a package of support to all of those food businesses that offer special deals to families during the summer holidays. We’ve created a set of free marketing materials and a logo, to help you advertise your ‘Summer Food Scheme’ offer to your community. And to help with your business costs, we’d like to offer free Level 2 Food Hygiene Courses* to any company or organisation who puts a Summer Food Scheme in place.
To use our marketing materials – a poster, logo and social media image – click on the images below, download the resources and add your own details. Use them to advertise your scheme online and in your outlet.
And to claim your Level 2 Food Hygiene courses, complete this form, with evidence of your Summer Food Scheme (such as a link to your SM or website, or photos of your advertising). Organisations offering a Summer Food Scheme will be able to claim up to 5 course codes, for Safer Food Group online training courses, to distribute to their teams. Course codes are valid for use within a year.
Don’t forget to use the #SummerFoodScheme when posting on social media – and tag us too, we’d love to follow your stories!
*Free course codes available only as described, 5 courses available per business / organisation. Course codes can be distributed by the applicant to employed staff or volunteers associated with the organisation, allowing them to undertake required learning and exam for Level 2 Food Hygiene award. The Safer Food Group reserve the right to withdraw offer of free codes if applicants appear not to offer a genuine, value added offer in keeping with the Summer Food Scheme principles.
Otherwise known as The Food Hygiene Rating
Scheme (or Food Hygiene Information Scheme in Scotland), scores on the doors are
the green stickers you see in the windows and doors of many food establishments
throughout the UK.
Similar schemes trialled in countries
including the USA, Canada, Denmark and Singapore had shown that a rating scheme
that was visible to and accessible by customers significantly improved the
hygiene standards of food establishments. Initial work began in the UK in 2005,
leading to the eventual roll out by the Food Standards agency (FSA) of the 5
star rating system that still exists today (Pass / Improvement required /
Exempt in Scotland).
How do food establishments get a good food hygiene rating?
Inspections are carried out by local authority Environmental Health teams, ideally every two years for food businesses with good hygiene standards and well trained food handler staff, or more regularly for those businesses that are struggling to achieve those standards. EHOs are trained to measure businesses against a set of criteria, including:
Maintaining a secure food supply chain – ensuring all suppliers deliver high quality food that has been stored and delivered safely.
Ensuring all food is sold within use-by dates.
Storing food in the correct manner, whether this is in a fridge, freezer or dry food store.
Storing dry food in cool, clean, well-lit and well-ventilated stores.
Keeping fridges operating at 5°C or below and freezers operating between -18°C and -22°C to stop bacterial growth.
Minimise time that high risk foods spend in the ‘Danger Zone’; between 8 °C and 63 °C
Rotating stock correctly.
Chilling hot food and thawing frozen food safely.
Storing and preparing raw and ready-to-eat foods separately to prevent cross-contamination.
Cleaning and disinfecting all equipment, surfaces, and clothing correctly.
Following all personal hygiene procedures including thorough hand-washing.
Making sure food is safe to eat by maintaining recommended core cooking and reheating temperatures.
Hot-holding foods at correct temperature and time.
Disposing of waste safely and hygienically and maintaining clean outdoor areas.
Keeping food equipment clean, free from damage, waterproof, and movable for easy cleaning.
As a customer, should I worry if I can’t see a food rating sticker?
The Food Standards Agency encourage food businesses to display their rating stickers – in fact, in Wales and Northern Ireland it is mandatory for food hygiene rating stickers to be displayed. You might wonder why a business would not want to display a rating sticker – do they have something to hide? The latest ratings for food businesses are also available online, via the FSA website; this is also the place to find out how to report a food business if you have concerns about their safety standards.
What can I do to make sure my food business gets a 5* star rating?
Make sure your team are fully trained in their roles – we recommend that all food handlers are trained to the standard of a Level 2 Food Hygiene Certificate / Food Safety Certificate at least.
you are unsure about anything, talk to your local authority’s environmental health
team. They are there to advise and would rather you asked a question and kept
your customers safe than you make a dangerous, possibly even fatal, mistake
Employment within the hospitality industry is often regarded as a temporary arrangement, both by employees and employers themselves. What can we do to change this view, and why would it help both businesses and the people working within them?
According to a pre-covid survey commissioned by YouGov, staff turnover in the UK hospitality industry averages around 30% – twice as high as the national average. Some of this turnover is accounted for by seasonality of roles – employing temporary staff to cover busier periods – but the industry is often seen as one for young people and students, to tide them over before embarking on their long term career.
The YouGov survey listed key improvements that would be likely to encourage staff to remain including:
Better pay and benefits (63%)
More control over work life and shift patterns (55%)
More stable income and guaranteed hours (52%)
Better career prospects (42%)
More transparency from employers regarding shifts/scheduling (32%)
Why retention matters
In the post covid market, running an efficient operation will be a vital factor in the survival of hospitality businesses. Retaining good staff adds to your operating efficiencies by:
reducing recruitment costs
reducing training costs
improving team stability and morale
minimising payroll costs and potential salary errors.
By tackling some or all of the staff concerns listed above, you put your business in a better position to retain staff. Let’s look at three of the major concerns, and consider ways to make improvements.
Better working patterns and shifts
The great news is it is relatively cheap, quick and easy to address staff concerns regarding working patterns and shifts. Creating a system that allows staff to access shift information weeks in advance, and gives them regular, fair and predictable working patterns allows staff better control over their own lives and therefore reduces stress. This may encourage job applications from prospective staff who require stability from their employment – such as working parents or those with caring commitments – who would in turn be more likely to remain in a job that suits their lifestyle.
Consider using an online tool to give greater visibility of rotas to staff. Cloud based tools such as Google calendar or Doodle poll provide low cost and easy to use software which allows your team to view and even collaborate with your resource planners to find the best rota solutions for everyone. Organised forward planning is a very low cost, high impact way to improve your team’s working life.
Better career prospects
To offset the perception of hospitality as low skilled, temporary employment, consider creating a clear career path that staff can follow. Think about suitable training to help them increase the right skills as they follow that path – not just functional job related courses such as food hygiene or allergen training, cookery or sommelier courses, but training that incorporates invaluable softer skills, including team work, customer service and leadership skills. A recognised award programme such as the Catering Professional Award demonstrates that you value a team member enough to invest in their development and future, and can actually encourage new staff to seek employment with you.
Creating a defined career path adds to individual and team stability. Once you have a number of staff who have a good career record with you, they will be able to act as mentors for your less experienced staff and will demonstrate the real benefits in staying with you.
Winners of the 2021 ‘Best Pub Employer’ award, Brewhouse & Kitchen, were commended for their team first approach – this included their innovation training programme that was strengthened during the pandemic, reinforcing the importance the pub and microbrewing company places on staff wellbeing.
Better pay and benefits
Paying minimum wage to staff may look sensible in your budget planning, but it can be a false economy. A low wage is most likely to attract staff who are looking for a temporary, stop gap role while they look for something with better conditions. Also consider that they will attach similar value to their role as you do – so if you demonstrate that you consider your staff to have little value in the benefits you provide, your team will think similarly; this will be reflected in the time they spend in role before looking for a new opportunity.
When deciding on a pay and benefits package, do your research. Look at average pay rates of similar businesses in your area and ensure you don’t undervalue your team. Think about the wider package of benefits you offer – such as tips, staff discount, team meals, long service rewards and annual leave – and be clear about these right from the start.
And one last tip – don’t forget to say thank you! We are all human – the impact of being recognised for a job well done, keeping going through a difficult period, or just being a great colleague is huge.
A recent report by the BBC has highlighted concerns expressed by the FSA over newly formed ‘at-home’ food businesses, who fail to register with their local authority. And in turn, this has prompted increasing numbers of consumers to consider whether the food products they buy from small online food operators is actually safe to eat.
Your legal requirements
Remember, food business registration can be as simple as completing an online form via your local authority website, and is a legal requirement for any business that:
stores or handles food
distributes food, including:
restaurants, cafes and takeaways
catering businesses run from home, B&Bs, mobile catering and temporary businesses
marquees, food stalls, food pop ups and food vans
nurseries, schools and care homes
distance selling, mail order and food delivery including online
Registration as a food business is free in the UK.
As a food business, you are also legally required to ensure that you, and anyone else working with food receives adequate supervision, instruction and/or training in food hygiene for the work that they do.
Use your credentials as marketing tools
As a food professional, how do YOU judge a restaurant’s food safety standards? You know what to look for, so when you are visiting a new food business, you probably check out the FSA Hygiene Star Rating (Food Hygiene Information Scheme rating in Scotland) in the door or window, and seek evidence of staff training certificates once inside.
You can use the same tools to market your online food business. If you are paying for food safety training, as well as nurturing skilled, knowledgeable staff, you should also look for other ways of making a return on your investment; that is to say, use it as a marketing tool. Talk about any training successes you’ve had via your social media accounts and website. This proactive approach shows customers that you care about their safety, and your team’s development.
At The Safer Food Group, we love to see customers celebrating training success. Tag @TheSaferFoodGroup in your social media posts, and we’ll give you a virtual pat on the back – increasing your audience reach and underlining your commitment to producing food safely.
You can also promote your official food hygiene rating – especially effective if you gain a 5 star / Pass rating. The FSA have created a media page and resources to help you advertise your rating virtually – it includes a great little toolkit with some invaluable ideas
You might feel uncomfortable talking about food safety on your social media page but remember – it shouldn’t be a taboo subject, and if you uphold high hygiene standards in your business, you should be proud to talk about them. You can guarantee that some of your potential customers want to know – and are too shy to ask – so make it easy for them to choose you!
Here are the headline announcements from the Chancellor’s Spring budget:
The furlough scheme will continue until the end of September 2021. In July, employers will be required to pay 10% of wages to employees, increasing to 20% in August and September.
Self Employed grants will continue, with one grant to cover the February – April period, and a final one to cover the period from May onwards. An additional 600,000 claimants are now expected to be eligible following submission of February’s tax returns.
The National living wage will increase from April
A new Restart Grant will be introduced to help closed businesses reopen. Those in non essential retail, currently due to open on April 12th will be eligible of a grant of up £6k.
Later opening businesses, including hospitality, hotels, gyms, as well as personal care and leisure firms will receive grants of up to £18k.
A new recovery loan scheme will introduced, guaranteed to 80% by the government, offering between £25k and £10m.
The business rates holiday for retail, hospitality and leisure businesses will continue until the end of June, then rates will be reintroduced at lower interim rate.
The 5% reduced VAT rate will continue in the hospitality sectors until September, followed by an interim rate of 12.5% until the end of April 2022.
Contactless payments limit increased to £100
Personal income tax thresholds will be raised as planned in 2022, and then held until 2026.
Alcohol and fuel duties continue to be frozen
Corporation tax will increase in 2023. The most profitable companies (profits £250k+) will pay 25% corporation tax, tapering down to 19% for businesses with profits of £50k or less.
Companies will be able to carry back losses over three years to enable greater tax rebates for struggling companies.
In this chapter, we think about the hazards and risks you identified in your risk assessment and use them to create and implement a plan to make your workplace safe. The first step is to:
Control the risk
Consider all elements in your risk assessment one by one. For each of them, you should aim to ELIMINATE the risk whenever possible, by using the preventative measures described in part 1 – examples could include:
Monitor staff infection levels. Ensure that you have a clear reporting method for any staff that have covid symptoms, and that staff and managers are aware that any suspected cases must remain away from work premises as per government guidelines.
Introduce a clear social distancing policy that details how staff and customers should act whilst on your premises.
Eliminate shared equipment: create individual named kit for every worker and specify how this kit is kept apart from others’.
Introduce clear zoning, so that each worker has their own obvious workspace and customers have clear instructions about where to go and what routes to follow. Enforce this with bold wall and floor signage and visual cues such as colour coding
Close areas of congregation – this may mean that staff are not able to use on site facilities such as canteens if you are not able to provide adequate space for social distancing.
Outsource elements of production if you cannot safely undertake them in-house.
Quarantine non-perishable items that come into your business for a 72 hour period. For perishable items, you could create a suitably temperature controlled quarantine area as long as you are able to operate within use by dates
If you are unable to ELIMINATE any of your identified risks, you must take adequate steps to MINIMISE them. This might include:
Regular cleaning schedules for equipment that has to be shared by workers, ensuring surfaces are sanitised between each use.
Wear face coverings in circumstances where social distancing is not possible. This should apply to both staff and customers, except in the case of exemptions
Provision of shields between workspaces if individuals are not able to work at least 2m apart
Staggered breaks and work schedules to minimise the number of staff on premises at any point in time.
Handwashing remains one of the single most effective ways of reducing infection levels, so on top of any measures identified above, you must ensure staff have regular assess to clean, hot water and soap and are encouraged to use it on entering the premises and before and after touching surfaces and objects, on top of the normal levels of handwashing required to maintain good hand hygiene. Provide sanitising stations for customers and encourage their use, particularly in businesses where customers do not have access to handwashing facilities. Our guide to handwashing best practice provides a useful reminder of effective technique.
Please note – the lists above are not definitive. It is important that you work through your own environment and processes and think carefully about the risks and appropriate controls for your specific situation.
Record your findings and implement them
Add the control measures to your risk assessment document and put everything in place to ensure they take place.
A vital part of this step is COMMUNICATION. In order for your control measures to be effective, everyone must understand their role in the process and carry it out. The best approach to communication is to start with a discussion that allows workers to ask questions and gain a good understanding of your new control measures. Follow this up with a simple written document that allows them to remind themselves of the process, and use simple, bold signage within the workplace to remind them of the most important details as well as communicating any rules your customers must follow.
During the communication stage, do not be afraid of feedback given by staff – listen to what they have to say. Their understanding of some work processes may be greater than yours, or they may have more effective ideas of how to deal with the risks. It may be useful to revisit your plans in light of feedback – working in a collaborative way that recognises the contribution of others is more likely to result in an effective plan that the whole team can work with.
Review your assessment and update if necessary
In light of the rapidly changing situation with Covid-19, you will need to monitor and review your measures on a regular basis to ensure their effectiveness. Some measures, such as staff absence levels should be monitored on a daily basis, in order to identify and deal with any unusual spikes as quickly as possible.
Observe your control measures in action. Do they eliminate or minimise risk in the way that you intended? Do they introduce other, unintended risks (for instance – does increased handwashing create congregation points at sinks?)?
Keep lines of communication with staff open, seek and listen to their feedback and be prepared to adjust control measures if they are not effective. Whilst this is a period of adjustment and is unsettling for everyone, demonstrating that staff and customer welfare is of genuine concern can have a positive long term effect within your workforce, and protect your future business.
Bear in mind that you may need to adjust your plans according to the situation in your local area. Check the government websites for local restrictions:
Including Covid-19 in your workplace risk assessment
As we are now facing a new risk, workplace risk assessments need to be updated to include covid-19. In this chapter, we look at the first two steps of the risk assessment process – Identifying the hazards and assessing the risk.
Employers should already be familiar with the risk assessment process, as they are legally responsible for protecting their employees from harm – failure to do so can lead to prosecution, fines and even prison sentences. If you need a reminder of how to undertake a risk assessment, follow this link to the Health and Safety executive, or work through the Safer Food Group’s Level 2 Health and Safety course for a more detailed understanding.
Identify the hazards
Hazards are processes, environments or physical objects that may cause harm. In the current climate, you will need to consider a new environmental hazard – the transmission of a highly contagious virus that has the potential to cause serious harm to a large percentage of your workforce and customers. This could be within your business premises, or outside of your premises if you despatch goods or send people to work elsewhere.
Record this process in writing, either in addition to your normal workplace risk assessment, or as a specific document that addresses Covid-19 as an individual risk. This template, created by The Food Standards Agency in Scotland, is a great starting point if you need some help.
Assess the risk
In other words- how likely is the hazard to occur, and how much harm could it cause?
Unfortunately, in this case, the hazard could cause very significant harm. In business terms, you could experience a depletion in your workforce meaning you cannot continue day to day business, or you could transmit the virus to your customer, damaging your reputation. In personal terms, anyone who contracts the virus may be at risk of a considerable period of sickness, long term health effects or even death.
Using the information in part 1 about methods of transmission, think about the ways the virus can enter and be transmitted around your business. As we have seen, Coronavirus is particularly resistant and robust, surviving both in the air and on surfaces; this is one of the reasons it has become such a dangerous disease.
Consider any person or object coming into your premises as a potential carrier of the disease and think about their journeys as they move around your premises. At what stages in these journeys do these people or objects come into contact with other people or objects? Do workers share equipment, touch the same surfaces, work within a small area?
In your risk assessment, write down all the instances in which a person touches a surface or object that might have been touched by someone else – whether handling stock, ingredients or finished goods, sharing equipment or working in a shared workspace. Consider all of the times within a working day they may be in close proximity to a colleague or customer – don’t forget to think about break times, and periods before work when staff may gather to get changed or access leisure areas, rest areas and lockers.
As part of your assessment, you will need to understand if some people are at greater risk than others, either because of the job that they do, or because of their personal characteristics. Current guidance suggests that no specific groups of the population are unaffected by coronavirus, and as such you must consider all members of staff at risk. However, it is sensible to consider extra measures for those specifically identified as vulnerable, as discussed in part 1. Add this information to your risk assessment document, so you remember to look at each group individually.
Sector specific guidance
The UK government has produced comprehensive guidance for various sectors to help in the risk assessment process. We have provided links below to those of most relevance to the Safer Food Group’s customers, but to view all sector specific guidance to working safely during the pandemic, use this link: https://www.gov.uk/guidance/working-safely-during-coronavirus-covid-19. These guides also contain sector specific regulations that relate to businesses in England (see part 3 for links to regulations in devolved UK nations)
Since the emergence of the pandemic, we have been bombarded with information from all directions – press conferences, official guidelines and new legislation, media reports, industry advice… the list seems almost endless. The purpose of this series of posts is to present the key information to help you keep yourself, your colleagues and your customers safe in your workplace.
We look at the virus and its impact on our daily lives, then examine the steps you need to take to minimise the risks it poses. We signpost key pieces of expert information that relate to specific sectors, as well as links that will allow you to keep yourself updated with the latest regulations and legislation in your UK location.
Through three sections of the ‘Knowledge’, we will cover:
Symptoms of the disease, methods of transmission and preventative measures
Including covid-19 in your workplace risk assessment
Implementing a Covid Worksafe plan
Background and current situation
The novel Coronavirus 2019, officially named Covid-19 by the World Health, emerged in the far East, in late 2019. The virus quickly spread through countries and continents, officially reaching pandemic level in March 2020. The virus combines an ability to spread very quickly with symptoms that prove fatal in some cases – these two factors have created a health crisis of a scale that has not before been experienced in living history.
Different nations have taken different approaches to managing the disease. At the time of writing, the approach in the UK is a government driven programme of guidelines and legislation, aimed at reducing contact between individuals and households, in order to reduce spread and keep infection levels at a manageable level.
1. Symptoms of the disease, methods of transmission and preventative measures
Symptoms and characteristics of the disease
According to the NHS, the main symptoms of coronavirus are:
A high temperature – this means you feel hot to touch on your chest or back
A new continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
A loss or change to your sense of smell or taste – this means you’ve noticed you cannot smell or taste anything, or things smell or taste different to normal
Most people with coronavirus have at least 1 of these symptoms. For the latest symptom information, go to the NHS website.
However, we also know that a significant number of people can carry the disease without displaying symptoms – described as ‘asymptomatic’. This is potentially dangerous as a carrier may underestimate the risk of their own actions, and pass onto others.
Certain people are particularly vulnerable to contracting and / or suffering serious consequences of covid-19. These include:
Those who are 60-years old or over
Those who have underlying medical conditions such as diabetes, asthma and cardiovascular disease, or are obese
People who smoke
People who have difficulty understanding the situation and applying safe practices, including those with special educational needs or dementia.
Whilst knowledge surrounding the virus was limited as it emerged, we now have access to more definitive research about the ways in which it spreads from infected to non-infected people. The virus is carried in droplets formed in the respiratory system, and then passed between people in several ways, including:
During close contact between people – droplets pass from one to the other through air. This is most likely to happen over a distance of 2 metres or less.
Via airborne transmission – unfortunately the virus is particularly resistant and can remain in the air for a period of time, especially in an enclosed space with low ventilation.
Through contact with contaminated surfaces – due to its resistant nature, covid-19 can remain present for considerable periods of time on surfaces, allowing transmission from an infected person to another person by touching the same surface.
Because of the transmission methods described above, one of the most useful methods of reducing the spread of the virus is maintaining a distance from other people. Ideally this distance should be 2 metres, taking into account the possible reach of airborne particles.
Personal hygiene – Regular thorough handwashing with soap and waterreduces the spread of the virus through touch; a high alcohol hand sanitiser is a good substitute in situations where handwashing cannot be carried out. Cover your mouth when coughing or sneezing – ideally with a disposable tissue. If necessary, sneeze into the crook of your elbow, rather than your hand. People who have a high probability of coming into contact with people from other households (for instance those in caring or teaching roles) are also advised to wash clothes daily, removing them as soon as possible when re-entering the home.
Face coverings and personal protective equipment (PPE)
The current WHO advice states that non-medical face coverings should be worn in public when social distancing is not possible. Research suggests that face coverings, when worn properly, restrict the transmission from the wearer to others. Some people are exempt from wearing face coverings, and if you are in a position where you need to enforce the wearing of masks, it is useful to consider a plan that addresses this sympathetically – for instance, a poster encouraging exempt people to make you aware of their exemption.
The use of gloves can be helpful in situations where objects are passed between one person to another – however, gloves can create a false sense of security and discourage regular handwashing, so consider their use carefully.
Because of the impact of the virus on supplies needed for health and care settings, the use of medical grade PPE is only recommended in workplaces that genuinely require its use.
Regular thorough cleaning of surfaces and touch points (such as door handles, handrails, card payment machines) restricts the spread of the virus via contact. Cleaning schedules should be revised to allow cleaning of surfaces between users wherever possible.
Self-isolation and shielding
If a person displays symptoms or has a positive test, they will need to isolate themselves, i.e. stay in their home and avoid all contact with people outside their household. Those who are particularly vulnerable to the disease, for instance those with underlying health conditions may be advised to shield – that is, to keep themselves isolated throughout the period when the disease remains a danger. This can present a difficult situation for an employer and their member of staff. In all cases, the best way forward is for the member of staff and their employer to agree a suitable way forward; solutions could include switching to suitable duties that can be carried out from home, undertaking remote training or taking a period of annual or unpaid leave. However, employer and employee often have different, equally valuable viewpoints – in these cases the employment advisory service ACAS can prove an invaluable source of advice and experience.
A recent report by the BBC has highlighted concerns expressed by the FSA over newly formed ‘at-home’ food businesses, who fail to register with their local authority. But what are the rules around registering a food business, and what is holding business owners back from doing so?
“I only sell a few roast dinners once a week – it’s not really a food business”
Food business registration can be as simple as completing an online form via your local authority website, and is a legal requirement for any business that:
stores or handles food
distributes food, including:
restaurants, cafes and takeaways
catering businesses run from home, B&Bs, mobile catering and temporary businesses
marquees, food stalls, food pop ups and food vans
nurseries, schools and care homes
distance selling, mail order and food delivery including online
“But I only have a small business, I can’t afford to register”
Registration as a food business is free in the UK.
Other costs associated with setting up a new business, such as registration at Companies House and obtaining relevant business insurance are not linked to food business registration. Consider, however, that the penalties and risks (and stress!) you may incur if you don’t tick these boxes far outweigh your initial outlay.
“I’m running my business from my home – if I register, the EHO will visit and will probably close me down”
The Environmental Health team within your local authority are responsible for ensuring that all food businesses within their locality prepare and sell food which is safe for consumers. The most effective way to do this is to build and maintain good working relationships with food businesses – and so it is in their interests, as well as yours, to start communications on the right foot.
If you are in doubt about any aspect of setting up your business safely, as a registered food business you can approach your EHO for invaluable advice. In short – the EHO is a vital business support person, not the big bad wolf!
“I’m still not sure I understand food safety properly – and I don’t have time to learn!”
Running any kind of business without fundamental skills and knowledge is pretty scary. But the training you need to run a food business safely and confidently- such as food hygiene, allergy awareness,health and safety and HACCP – can be easily accessed, flexible and great value for money. With online training, you can study at a time and place that suits you; and at a pace that works for your skill level and existing knowledge – just check that it is accredited by an appropriate awarding body (such as Qualifi or CIEH) and accepted by your local authority.
If you want to employ staff within your food business, especially if they will be working away from supervision, it is important to know that they have the correct training in place to uphold your standards, even when you’re not there. And demonstrating your credentials to your customers is a great marketing tool – even if you sell your business via local social media channels, people will be reassured to see your training certificates and your Food Hygiene rating
If you have recently started a food business and you’d like to share your experiences of the Food Business registration process, drop a comment below or visit our Facebook page and leave us a comment – we’d love to hear from you! And if you’re just starting out on your journey – good luck, we hope it goes well.
Despite the fiercely difficult trading conditions that most food businesses find themselves in, many have changed the way they work to suit the new conditions; turning a sit down food venue into a takeaway business is a great example of this. The CIEH have produced a comprehensive guide of the factors you must consider when adjusting your operations- we run through the topics covered briefly below:
Factors to consider include:
Food business registration – If you are not already registered as a food business with your local authority, or you plan to change your operations significantly (for instance, starting deliveries or delivering to a vulnerable group of people), you must register online. Planning regulations have been relaxed for the foreseeable future, making it easier for businesses to adjust operations.
Allergies and ordering – allergenic ingredients must be declared both at the point of ordering AND at the point of delivery. If you need to update allergy training for you or your team, consider undertaking the Safer Food Group’s Allergy Awareness course.
Food packaging and delivery bags – anything you use to package takeaway food must be fit for purpose – so containers must be food safe and delivery packaging must be capable of keeping food at the correct temperature and able to be disinfected between uses. Remember the Danger Zone from your Food Hygiene training!
Delivery drivers – if offering a delivery service, you must ensure the correct insurance is in place, and that covid safe procedures are carried out during food pick up, drop off and in between deliveries.
Food collection – consider safe procedures to allow your staff to maintain distance from customers, and customers from each other. Use clear signage to indicate what is expected of your customers
Safe food procedures – update your HACCP / SFBB plan to include your new operation and ensure it is fully risk assessed and managed.
Create a covid-safe workplace – if your business has not been open at all during the pandemic, you will need to ensure you have introduced measures such as increased handwashing, distancing between staff, increased cleaning and laundry. Even if you have already introduced measures to eliminate the spread of covid-19, you must undertake a review when making a change to the way you operate.
Communicate with your customers – there is little point in creating a new offering if your customers are unaware of it. Think about the most effective ways of shouting about your new service – and how these might differ when the majority your customers are spending a lot of time in their homes. Tap into local social media pages, community groups and encourage word of mouth recommendations from your regulars. Consider a loyalty scheme, special offers on quiet days – or something that targets a unique feature of your local area, such as a local speciality food, a traditional event or a charity cause that you can support. And don’t forget to say thank you – a personal message from a local business reminds your customers of the human element of your business.
Of course, turning your food operation into a takeaway is not the only option to try and make the most of your business during difficult times. In our latest video, our trainers Jonny and Paul discuss making the most of your resources during lockdown and tiering restrictions. They consider some successful examples of food businesses who have changed the way they work in order to survive lockdown and government restrictions. Have a look here…